1. Who this covers
This policy explains how staff members can have their SkulSync account deleted, and how a school can close its whole account, across SkulSync, SkulSync Pro and SkulPay.
2. Deleting a staff account
Staff accounts are created by your school, so the quickest way is to ask your school's administrator, who can deactivate and remove your account from the dashboard.
You can also email info@skulsync.com.ng from the address linked to your account, with the subject "Account deletion request". We will confirm the request with your school before acting on it.
3. Closing a school account
- The proprietor or an authorised administrator sends a written request to info@skulsync.com.ng.
- We confirm the request and offer an export of your school's data, available for [N] days.
- After that period, the account and its data are deleted as described below.
4. What gets deleted
- Sign-in details and profile information.
- Student, guardian and staff records, academic records and attendance, for a closed school account.
- Any other personal data we no longer need to keep.
5. What we keep, and why
- Financial records such as payments, invoices and payroll, for [N] years where Nigerian tax and accounting law requires it.
- Activity logs needed to show what happened on an account, for [N] years.
- Anonymised statistics that no longer identify anyone.
Kept records are secured, used only for those purposes, and deleted when the retention period ends.
6. Timelines
We acknowledge deletion requests within [N] working days and complete them within [N] days of confirmation.
7. Contact
Email info@skulsync.com.ng, call +234 818 181 3996, or visit No 1 Rinji Shopping Complex, Sharada, Kano.